Privacy Policy – Åre Stay And Home
Last updated: 2025-10-01
At Åre Stay And Home, your privacy is important to us. Our goal is for you to feel confident that your personal data is handled with care and in a secure and correct manner. In this Privacy Policy, we explain how we collect, use, and protect your personal information.
To be able to offer you our accommodations and services, we sometimes need to process certain personal data. This policy applies to anyone who books accommodation or uses any of our services via Åre Stay And Home.
What personal data do we collect?
When you use Åre Stay And Home, we may collect the following types of information:
- Your name, address, email address, and phone number
- Booking details (dates, number of guests, special requests)
- Payment information (securely handled via Lodgify or another payment provider)
- Technical information such as IP address, browser, device, and session data
- Communication history, such as emails or contact form submissions
How do we use your data?
We process your information to:
- Manage, confirm, and administer your booking
- Process payments and fulfill our agreement with you
- Communicate with you before, during, and after your stay
- Comply with legal obligations, such as accounting requirements
- Improve our website and services through statistics and analysis
- Send relevant information and offers (only if you have opted in)
Legal basis
We process your personal data based on different legal grounds depending on the situation:
- Contract – when we need your information to manage your booking and fulfill our agreement with you
- Consent – when you have agreed to receive marketing or the use of non-essential cookies
- Legal obligation – for example, accounting laws or other requirements that oblige us to store certain data
- Legitimate interest – to improve our services, provide good customer support, and maintain security
Data retention
How long do we store your information?
According to the Swedish Bookkeeping Act, we are required to keep booking-related information for 7 years after the end of the financial year. This includes details such as your name, booking date, payment information, and other records needed for accounting.
Any data not necessary for this purpose, such as special requests made before your stay, will be deleted or anonymized earlier.
Sharing of personal data
In certain cases, we share your information with trusted partners to deliver our services:
- Lodgify – our booking system and platform
- Payment providers – to securely process your payments
- Google Analytics and Google Ads – for analytics and marketing (only if you have consented)
- Meta (Facebook/Instagram) – for advertising (only if you have consented)
- Authorities – if required by law
Transfers outside the EU
Sometimes our partners may process your data in countries outside the EU/EEA. If this occurs, we always ensure that adequate safeguards are in place in accordance with GDPR, such as the use of the EU Standard Contractual Clauses.
Your rights
You have full control over your personal data. This means you can:
- Request access to the data we hold about you
- Ask us to correct or delete information
- Restrict or object to certain processing activities
- Request to transfer your data to another service (data portability)
- Withdraw your consent at any time
If you wish to exercise any of these rights, please contact us at [email protected].
How we protect your data
We use secure systems and procedures, together with Lodgify, to protect your personal data from unauthorized access, loss, or misuse.
Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact details
If you have any questions about this Privacy Policy, please contact us:
Åre Stay And Home
VAT: 556477-0229
Box 7
837 23 Åre, Sweden