Applies from 2025-11-01
Our booking conditions are gathered here, so that you can feel completely secure and just focus on looking forward to your stay in Åre.
If you have any questions or concerns, please feel free to contact us. We would be more than happy to help you.
Thank you very much for your trust and for choosing us. Åre Stay and Home.
Contractual parties and Responsibility
These general terms and conditions apply between Åre Stay and Home and the Guest who, on their own or through other parties, enters into agreements regarding accommodation, the purchase of products and services, or a combination of these.
Åre Stay and Home is responsible for:
-
The guest will receive a written confirmation of their booking.
-
The guest receives information about payment, access to the accommodation and other relevant details.
-
The guest is informed about significant changes to their booking.
-
The accommodation corresponds to the description.
-
The guest is allowed to use the house/apartment from the agreed time on the day of arrival until the agreed time on the day of departure, unless otherwise confirmed.
Booking and Payment
-
The booking is binding for both the Guest and the Åre Stay and Home when the booking confirmation has been sent and the registration fee (or the entire amount) has been paid.
-
In the event of cancellation within 48 hours of receiving the booking confirmation, 0% of the rental amount will be charged.
-
50 % of the total amount is paid at the time of booking, no later than 48 hours after booking
-
The remaining amount must be paid no later than 60 days before arrival.
-
In the event of non-payment, Åre Stay and Home the right to cancel the booking without prior notice.
-
When paying from abroad, guests are responsible for any costs that may arise both in their home country and in Sweden. Åre Stay and Home shall receive the amount agreed in the currency stated in the booking confirmation
Cancellation and Cancellation Protection
-
Cancellation is made in writing via email to Åre Stay and Home
-
In the event of cancellation within 48 hours of receiving the booking confirmation, 0% of the rental amount will be charged.
-
When a cancellation is made 60 days or more before arrival, the Åre Stay and Home the registration fee of 50%
-
When the cancellation is made less than 60 days before arrival, 100% of the amount will be due. Åre Stay and Home
-
Åre Stay and Home refers to the cancellation protection available through your home insurance or the card issuer when paying by card
Guest Rights and Obligations
-
If the accommodation cannot be provided in accordance with the booking confirmation, and no replacement accommodation is offered, the Guest is entitled to a refund of the amount paid.
-
Any defects in the item must be reported in writing within 24 hours of arrival, so that Åre Stay and Home has the ability to fix the problem.
-
If the guest did not point out any errors and shortcomings and thus did not make it possible for Åre Stay and Home that the guest is not entitled to any compensation for this.
-
When staying in a cottage/apartment, the guest is responsible for snow clearing and/or anti-slip measures in connection with the accommodation throughout their stay.
-
The minimum age for everyone in the group (does not apply to family members) is 18 years, Unless otherwise stated in the confirmation, identification may be required upon arrival and guests may be denied entry if the age requirement is not met without a refund.
-
The guest must respect the accommodation’s rules of conduct, including silence between 22:00 and 07:00.
-
The guest is fully responsible for any damage caused by them or other people in their company.
-
The guest may not use the accommodation for anything other than what was agreed upon at the time of booking, and the guest may not allow any other persons to stay overnight in the accommodation or on the grounds.
-
The guest must have valid insurance with liability that helps in the event the guest damages property or property and is forced to pay damages or compensation.
-
In case of incomplete cleaning, an additional cleaning fee may be charged.
-
Skis, Snowboard, Bikes, Trams and other sports equipment must be stored in a designated storage area if available and must not be brought into the property.
-
Åre Stay and Home is not responsible for things that are forgotten.
The agreement shall cease to be valid with immediate effect and without refund if:
-
The guest or someone in their company behaves in a disruptive manner in the property
-
Disruption in or around the accommodation that leads to visits by security guards/security companies is charged a fee of at least SEK 1500 on the first occasion. In the event of repeated misconduct, the entire group will be evicted with immediate effect. The eviction will be charged at least SEK 5000.
-
The guest or someone in the company commits damage to the property.
-
The accommodation is used for purposes other than intended
-
If someone smokes in the property. 5000 SEK for remediation is added.
-
The guest or someone in the company has pets in the accommodation that does not allow this. 5000 SEK for remediation is added
-
The accommodation or garden is used by more people than intended. The maximum number stated in the property description applies.
Check-out
The following must always be done upon check-out:
-
The last disc is started in the dishwasher
-
Glass bottles, pantries, trash and cardboard are thrown into the trash collection. Nothing is left in the apartment
-
Fold the sheets neatly on the bed
-
If you rent bed linen, it should be placed in the beige bag inside the door.
-
Make sure that all the keys to the storage room are hanging in their proper places
-
Make sure windows are closed, electronics are turned off, lights are turned off, and doors are locked
If the accommodation is left without the prescribed measures being taken, or if it is in such a state that extended cleaning or renovation is required, the Guest will be charged. The Guest may additionally be liable to compensate the next Guest, for example in the event of delayed entry to the accommodation or the need for alternative accommodation.
The confirmation includes the option to purchase departure cleaning. If you choose to clean yourself, a more detailed link will be provided with what you need to do before departure.
Force Majeure
Both the Guest and Åre Stay and Home has the right to withdraw from the agreement if the accommodation cannot be provided due to circumstances beyond the parties’ control (e.g. war, natural disasters, longer interruptions in water and energy supply, fire, decisions by authorities, epidemic/pandemic).
Åre Stay and Home is obliged to promptly refund the sum paid to you, less any benefit the guest has had from the accommodation.
Disputes
In the event of a dispute, the Guest should first contact Åre Stay and Home. About Åre Stay and Home and if the guest does not agree, the guest can turn to the General Complaints Board (ARN).
For questions, please contact us at book@arestay.se
We look forward to your stay and hope you have a fantastic experience here in Åre!
